Refund policy

1. Definition: Personalised goods refer to any products that have been customised or modified by the customer at the request of the customer.

2. Order Process: Customers must provide clear instructions and specifications for their personalized goods order. Eternal Hiba will not be held responsible for any inaccuracies in the final product if the customer provided incorrect information.

3. Lead Time: The lead time for personalized goods will vary depending on the complexity of the customisation and the current demand for personalised goods. The customer will be informed of the lead time when placing their order.

4. Payment: Payment for personalised goods must be made in full prior to the start of production.

5. Refunds and Returns: Personalised goods cannot be returned or exchanged simply because you change your mind. If your gift arrives faulty or damaged, or Eternal Hiba has made an error with your order, you may choose a refund or replacement. Please contact contact@eternalhiba.com with your order number and details so we can help. This does not affect your statutory rights.

6. Changes to Order: Any changes to the order must be made within 24 hours of placing the order. Changes made after this time may result in additional fees or production delays.

7. Copyright: The customer must have the necessary rights and permissions to use any logos, images, or designs included in their personalised goods order. Eternal Hiba will not be held liable for any infringement of intellectual property rights.

8. Limitation of Liability: Eternal Hiba will not be liable for any indirect or consequential losses arising from the sale of personalised goods.

9. Governing Law: This policy shall be governed by and construed in accordance with the laws of England and Wales.

By placing an order for personalised goods with Eternal Hiba, the customer agrees to be bound by the terms and conditions set out in this policy.